Despite being KYC verified and reaching out jest to customer support, he received w istocie help or resolution, which led to frustration and plans jest to boycott the casino. The Complaints Team państwa unable owo investigate further as the player did not respond jest to requests for additional information, resulting in the rejection of the complaint. The player asserted that he only used one account and made prior deposits. The casino’s actions were deemed appropriate as they followed their strict policy mężczyzna multiple account usage. The player from New Zealand submitted a formal complaint against HellSpin Casino for mishandling her account and obstructing her $22,000 NZD withdrawal.
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Additionally, he found issues with a game freezing leading jest to losses. The player from Australia noted that the casino hadn’t paid out his winnings due owo a first deposit bonus being mistakenly activated, despite him personally turning it off. However, the player did not provide further information despite multiple requests from our team. As a result, we could not proceed with the investigation and had to reject the complaint. The player from Canada had complained about the casino not paying out his winnings from roulette. Despite having raised the issue multiple times, the casino maintained there was no irregularity and did not resolve the kłopot.
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Unfortunately, due to the player’s lack of response owo the team’s inquiries, the complaint could not be investigated further and was subsequently rejected. The player from Italy was facing challenges with withdrawing his winnings amounting to 232,000 € from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service. We also informed him about the casino’s withdrawal limits based pan VIP stan. However, the player did not respond to our messages, leading us to reject the complaint.
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